Refund Policy

If you are unsatisfied with your purchase, you may request a return or refund under the following conditions:

1. Timeframe: Refund requests must be made within 14 days of receiving your order.

2. Condition: Items must be returned in their original packaging, and in the same condition in which they were received.

Personalized or custom-made items are non-refundable, unless they arrive damaged or defective.

Refunds will be processed once the returned item is received and inspected.

1. Full Refund: For eligible returns, you will receive a full refund to your original payment method.

2. Partial Refund: If the item shows signs of use or damage caused by the customer, a partial refund may be issued at our discretion.

Shipping costs for returns are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

If your item arrives damaged or defective, please email us at info@scraps-studio.com within 7 days of delivery. Include photos of the item and packaging, and we will arrange a replacement.

To start a return or refund, contact us at info@scraps-studio.com with your order number and details about your request. We will guide you through the process.

For questions or concerns regarding this Refund Policy, contact us at: info@scraps-studio.com